fz66 Privacy Policy

1. Introduction

This Privacy Policy describes how fz66 ("we", "us", "our", "fz66", "the Platform"), accessible at fz66.bio, collects, uses, stores, and protects the personal information of registered players and visitors based in Bangladesh. We are committed to handling your data responsibly, transparently, and in accordance with good data protection practice. Your trust is important to us, and this document is our commitment to being clear about what we do with your information.

This policy applies to all personal data collected through the fz66 website at fz66.bio, our mobile platform, customer support channels, and any other interaction you have with fz66. It covers data collected both when you register as a player and when you browse the Platform without registering. Please read this policy in full alongside our Terms & Conditions, which govern your use of the Platform.

Our Core Privacy Commitments

2. Personal Data We Collect

fz66 collects the minimum personal data necessary to provide a safe, legal, and fully functional gaming service to players in Bangladesh. The categories of data we collect are described below.

3. How We Use Your Personal Data

fz66 uses the personal data it collects for the following specific purposes. We will only process your data where we have a valid legal basis to do so.

• Account Management

  To create, maintain, and manage your fz66 player account, including processing deposits and withdrawals, crediting bonuses, tracking wagering activity, enforcing responsible gaming limits you have set, and communicating account-related updates to you.

• Identity and Age Verification

  To verify that you are who you say you are, that you are aged 21 or above, that you are located in Bangladesh, and that you are not on any self-exclusion list. These checks are required by our anti-money laundering and responsible gaming obligations and cannot be waived.

• Fraud Prevention and Security

  To detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, money laundering, and other prohibited activities on the Platform. Technical and usage data is analysed continuously for anomalies that may indicate security threats or policy violations.

• Service Improvement

  To analyse usage patterns across the fz66 Platform in order to improve game selection, platform performance, user interface design, and customer support quality. This analysis is conducted on an aggregated or pseudonymised basis wherever possible so that it does not identify individual players.

• Marketing Communications

  Where you have opted in to receive promotional messages, to send you information about fz66 bonuses, new games, seasonal promotions (such as Eid or BPL season offers), and platform news via SMS or other channels. You may withdraw your consent to receive marketing communications at any time by contacting support or updating your account preferences.

4. Legal Basis for Processing Your Data

fz66 processes your personal data only where a valid legal basis exists. The three primary legal bases we rely on are set out below.

• Contractual Necessity

  The majority of the personal data fz66 processes is necessary to provide the gaming service you have requested by creating an account and agreeing to our Terms & Conditions. Without this data, we cannot operate your account, process payments, or deliver the Platform's core features.

• Legal Obligation

  Certain processing activities — particularly KYC identity verification, age verification, financial record-keeping, and transaction monitoring — are required by applicable anti-money laundering laws and responsible gaming regulations. fz66 has no discretion to waive these obligations, regardless of player preference.

• Consent

  For marketing communications and certain non-essential cookies, fz66 relies on your explicit consent as the legal basis for processing. You are free to give or withdraw this consent at any time without affecting your ability to use the Platform's core services. Where you withdraw consent, we will stop processing your data for that specific purpose within a reasonable time.

5. How We Share Your Data

fz66 does not sell your personal data. We share personal data only in the limited circumstances described below, and only with parties who are contractually bound to protect it.

• Payment Service Providers

  We share the minimum necessary data (such as your registered mobile number and transaction amount) with payment processors including bKash, Nagad, Rocket, and our banking partners, solely to facilitate your deposit and withdrawal transactions. These providers operate under their own privacy policies and are bound by financial services regulations.

• Game Software Providers

  fz66 partners with game software providers including Pragmatic Play, Evolution Gaming, Spribe, and others to deliver the games available on the Platform. These providers may receive anonymised or pseudonymised session and wagering data necessary to operate their games and calculate RTP. They do not receive your full identity data or payment details.

• Law Enforcement and Regulatory Bodies

  fz66 will disclose personal data to law enforcement agencies, regulatory authorities, or courts when required to do so by applicable law, court order, or regulatory directive. Such disclosures are made only to the extent required and are not subject to player consent requirements.

• Business Transfers

  In the event of a merger, acquisition, restructuring, or sale of all or part of fz66's business, personal data held by fz66 may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the privacy practices of the acquiring entity before the transfer takes effect, to the extent required by applicable law.

6. Payment Data and Financial Security

fz66 treats payment data with the highest level of care. We do not store full bKash, Nagad, or Rocket account credentials on our servers. When you make a deposit or request a withdrawal, payment data is transmitted securely to our payment processing partners using 256-bit SSL encryption and is handled in accordance with applicable financial services security standards. We retain only the minimum payment reference data (such as the last four digits of a mobile number or a transaction reference number) needed to match transactions to your account and to comply with our financial record-keeping obligations.

All financial records are retained for a minimum of five years from the date of the transaction, in compliance with anti-money laundering regulations. After the required retention period has elapsed and there is no other legal basis for retaining the data, financial records are securely deleted or anonymised. fz66 conducts regular internal audits of its financial data handling practices to ensure continued compliance with applicable standards.

7. Cookies and Tracking Technologies

fz66 uses cookies and similar tracking technologies on the Platform to ensure it functions correctly, to maintain your logged-in session, and to improve your experience. The types of cookies we use are described below.

• Essential Cookies

  These cookies are strictly necessary for the Platform to function. They include session cookies that keep you logged in during your visit, security cookies that protect against cross-site request forgery, and cookies that remember your language preference. Essential cookies cannot be disabled without breaking the Platform's core functionality.

• Analytics Cookies

  We use analytics cookies to understand how players use the Platform — for example, which pages are visited most frequently, how long sessions last, and where players exit. This data is used in aggregated form to improve Platform design and content. Analytics cookies are active only where you have given consent.

• Preference Cookies

  These cookies remember choices you make on the Platform, such as your preferred language and certain display settings, so that you do not have to reset them on each visit. Preference cookies improve convenience but are not strictly necessary.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the fz66 Platform. For full details on the cookies we set, their names, durations, and purposes, please contact our support team.

8. Data Retention

fz66 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are: active account data is retained for the duration of your account plus five years after closure; financial transaction records are retained for a minimum of five years; KYC and identity verification documents are retained for five years from account closure; support correspondence is retained for two years; technical and usage logs are retained for twelve months.

When the applicable retention period has expired and there is no overriding legal obligation to retain the data further, fz66 will securely delete or anonymise the data in question. Where data has been anonymised such that it can no longer be linked back to an identifiable individual, it may be retained indefinitely for statistical and analytical purposes.

9. Your Privacy Rights

As a fz66 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat at fz66.bio or by email at [email protected]. We will respond to all valid requests within 30 days.

• Right of Access

  You have the right to request a copy of the personal data fz66 holds about you, along with information about how it is used and with whom it has been shared. We will provide this information in a clear and portable format within 30 days of receiving your request.

• Right to Rectification

  You have the right to request correction of any personal data we hold about you that is inaccurate, incomplete, or out of date. Please note that corrections to KYC identity data may require you to submit updated verification documents before the change is applied.

• Right to Erasure

  You have the right to request deletion of your personal data. This right is subject to certain limitations — in particular, we are legally required to retain financial transaction records and KYC data for the periods described in Section 8, regardless of your erasure request. Where deletion is not possible due to legal obligations, we will anonymise your data instead.

• Right to Restrict Processing

  You have the right to request that we restrict processing of your personal data in certain circumstances — for example, while you contest the accuracy of your data or while a complaint is under investigation. Where processing is restricted, we will continue to store your data but will not actively use it pending resolution.

• Right to Object to Marketing

  You have the right to object to the use of your personal data for direct marketing purposes at any time. Once you have objected, we will immediately stop using your data for marketing and remove you from all marketing lists. This will not affect your ability to continue using the Platform.

10. Children's Privacy

fz66 is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. Our registration process includes age verification checks designed to prevent minors from creating accounts. If fz66 becomes aware that personal data has been collected from a person under 21 without parental consent, that account will be immediately closed and all associated data will be securely deleted as soon as practically possible. If you believe a minor has accessed or registered on the Platform, please contact our support team immediately via live chat at fz66.bio.

11. Security Measures

fz66 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption for all data in transit; encrypted storage for sensitive personal and financial data at rest; strict access controls ensuring that only authorised fz66 personnel can access personal data, and only to the extent required for their role; regular security audits and vulnerability assessments; and continuous monitoring of Platform activity for suspicious behaviour patterns.

Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, fz66 will notify affected players without undue delay and will take all reasonable steps to contain the breach and mitigate any harm. You are also responsible for keeping your own fz66 login credentials secure — choose a strong, unique password and do not share your account details with anyone.

12. Changes to This Privacy Policy

fz66 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or Platform features. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by SMS or on-Platform notification. Your continued use of the fz66 Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any change, you should stop using the Platform and may request account closure as described in our Terms & Conditions.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fz66 handles your personal data, please contact our support team via live chat at fz66.bio (available 24/7) or by email at [email protected]. We aim to acknowledge all privacy-related requests within 48 hours Bangladesh Standard Time (BST, UTC+6) and to resolve them fully within 30 days. For urgent matters — such as suspected unauthorised access to your account — please use live chat for the fastest response.